The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept cancellations
Request a cancellation within: 4 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently Asked Questions
Custom and personalized orders
Please review instructions carefully prior to ordering. Our photos reflect examples & inspiration only. Your items will be made to order based on the specifications you provide during checkout. We carry no standing inventory and produce our products only when ordered so there is no proof process. As a result, production will generally begin without additional conversations or emails. Keep in mind, custom crafted items are seldom perfect or evenly spaced and font/graphics sizes will vary based on character counts and design requests. These characteristics are part of the charm and should not be considered defects. As each item is uniquely made just for you, refunds and exchanges are not available unless an error was made by Korena Loves.
Gift wrapping and packaging
All of our items are packaged with care in individual packaging and ready for gifting.
Korena Loves custom gift wrap is also available at:
Korena Loves offers 15% off for any buyer, wholesale or retail that purchases 10 item listings or more and 5% off for purchases of 5 item listings or more. Individual bulk item listings like tie bars, money clips & bridesmaid necklaces already have a discount applied and would not qualify for this coupon pricing. Please contact us via Easy convo if you are interested in our wholesale pricing.
Shipping & Delivery
Most of our clients are ordering for immediate gift giving, therefore we are unable to offer expedited production. We work in order of first in / first out so each of our buyers can be assured of a timely turn around.
Korena Loves ships via USPS exclusively. We are located in greater metropolitan Portland, Oregon. Korena Loves is not responsible for items that are lost or damaged in the mail. Please contact us if you would like to upgrade to insurance for your purchase. USPS upgrades to Priority Mail and Express Mail are available during checkout, but will not impact production times.
If you would like an e-card for the recipient until their item arrives please contact us via Esty convo.
Korena Loves takes feedback very seriously. It is an extremely useful tool in building our reputations as buyers and sellers. If you have any concerns please contact us via Etsy Conversation. We value your business and will do our best to earn your positive feedback. ♥